When you book a property, the cancellation policy is clearly displayed on the listing page. Please read it carefully before booking.
🟢 Flexible Policy
**Full refund if you cancel at least 24 hours before check-in.**
– ✅ Cancel 24+ hours before check-in → 100% refund
– ❌ Cancel within 24 hours → No refund
– Platform fee is non-refundable
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🟡 Moderate Policy
**Free cancellation up to 7 days before check-in.**
– ✅ Cancel 7+ days before check-in → 100% refund
– ⚠️ Cancel 3-7 days before check-in → 50% refund
– ❌ Cancel within 3 days → No refund
– Platform fee is non-refundable
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🔴 Strict Policy
**Non-refundable after booking is confirmed.**
– ❌ No refunds after booking confirmation
– ⚠️ Exceptions may be made for emergencies at our discretion
– Platform fee is non-refundable
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How to Cancel
1. Log into your account
2. Go to “Bookings” in your dashboard
3. Find the booking and click “Cancel”
4. Submit cancellation reason
5. Our team will process your refund according to the policy
Refunds are processed within 5-7 business days.
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For Hosts
As a host, you choose which cancellation policy applies to your listing. Choose carefully:
– **Flexible:** More bookings, but guests can cancel easily.
– **Moderate:** Balanced protection for both parties
– **Strict:** Maximum protection, but fewer bookings
You can change the policy anytime, but it only affects NEW bookings.